Shipping
On our website, we ship to UK only.
For all none UK shoppers please visit out Etsy shop
Items on the website are in stock for immediate dispatch, unless they are marked as pre-order, custom order yarn club or dyed to order.
Orders will be shipped within 3 – 5 working days of your order and are sent 2nd class Royal Mail as standard but can be upgraded to Tracked & Signed delivery.
UK Shipping: Second Class usually arrives within three working days
Tracked & Signed 24: Your parcel can be tracked and requires a signature on delivery, this includes parcel insurance up to £100.
International Shipping: Usually arrives within five to ten working days, however this can be up to six weeks depending on the destination countries postal system
For international orders, all parcels shipped abroad are liable for Sales Tax and/or Customs charges and payable by you and are not the responsibility of Red Robin Yarns.
Please note:
Should you choose a shipping option that does not include insurance we cannot refund and lost orders.
If you choose a shipping options that does not include tracking we cannot track your order once it has been shipped.
Returns
We want you to be happy with your order but if you are not satisfied please contact us within 14 days of delivery to arrange a return, refund or an exchange. Please note the product(s) must be unused and returned in their original packaging for a full refund and yarn must not be unwound and have its original label on
All return postage is the responsibility of the customer and will not be refunded
EU and worldwide Customers
Everything sold to customers outside of the UK is sold with taxes ‘delivered at place.’
This means customers will be due to pay duties taxes in their own country at their countries rate. Please note that we cannot be responsible for charges incurred on goods entering countries outside of the UK.
We are exploring IOSS registration and have not found a reliable or affordable resolution but do not want our EU customers to miss out on all our fabulous yarn, so we continue to use our Etsy shop for our EU customers. However, EU customers should expect both VAT and Customs charges at their end, we cannot be responsible for these. There is also a risk of parcels being held at customs.
For all non-UK customers, please do check what the import value limits are, and whether you are likely to be charged VAT on your order, when it goes through customs in your country.
